COVID Updates

Update Posted: 4/28/2020

Bank Lobby Re-opening Monday, May 4th

Based on reports that Governor Stitt is going forward with Phase 1 of opening the state toward normal daily life, the executive committee is recommending a plan to open the lobby on Monday, May 4. The risk of Covid-19 will continue. We will still need to be cautious. There will never be a perfect time to take the next step, but starting fresh on a May Monday morning seems logical and in line with the general consensus due to the reduction in numbers of persons being hospitalized for this disease.

Thank you to all of our wonderful customers who have been patient and compliant. We look forward to serving you for years to come.

Chad F. Muegge, President


Update Posted: 3/21/2020

A MESSAGE TO OUR CUSTOMERS

In response to the recent declaration of a state of emergency due to the spread of the COVID-19 virus, we have made the decision to temporarily close our lobby, to ensure the health of our customers and employees, beginning Monday, March 23. We will be able to serve you at our drive-thru window during normal business hours.

For services that require lobby access, we are available to serve you by appointment. Please contact us at 580-388-4345 to discuss your banking needs or schedule an appointment.

We encourage you to take advantage of our online and mobile app. Please visit www.stateexchangebank.com to enroll in our online and mobile services or call us at 580-388-4345 with any questions or concerns.

As always, you can visit our ATM or others located in your area for access to cash. Thank you for your patience and understanding during this uncertain time. We appreciate your flexibility as we respond to these challenges.


Update Posted: 3/17/2020

To Our State Exchange Bank Customers:

In response to the recent declaration of a state of emergency due to the spread of the COVID-19 virus, The State Exchange Bank would like you to know that we are constantly monitoring the situation. We remain confident in our ability to deliver our products and services uninterrupted, and our bank lobby continues to remain open. We have a plan in place that can be implemented in the event of a pandemic outbreak such as the one we are experiencing. It includes the delivery of service via our drive-up window, e-mail, the postal service, and text messaging, and our lobby would be closed to reduce health risks to all parties. Currently, the decision has been made to keep the lobby open.

Our operations continue to run smoothly, and it is our intention to keep it that way. As steps of added precaution, we are going to forego a few gestures that are part of our culture. In a business that revolves around a firm handshake, it seems unthinkable that we would not shake your hand in our greetings and your departure. However, in order to reduce risk to your families and members of ours, we will respectfully waive the traditional handshake and greet you at a distance that will not put you at risk. In addition, we ask that you refrain from entering the bank if you have had a fever, chills, cough, or any upper respiratory issues during the past two weeks.

Our goal is to keep your banking experience as normal as possible. The health of you and your family members is the focus of these modest changes, and their implementation should result in no disruptions to your banking activities.

Sincerely,

Chad F. Muegge, President

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